Please register each purchased product within 4 weeks of purchase to validate your warranty.
Every Ford Tools and Power Equipment are warranted to the original
purchaser only to be free from defects in material and workmanship.
Subject to certain exceptions, VTools, the authorized distributor
of Ford Tools and Power Equipment, will repair or replace any product,
which, after examination, is determined to be defective in material or
workmanship for the period of warranty validity after the date of
purchase. Please refer to you warranty card for the warranty validity.
This warranty does not apply to damage to be from, misuse,
alterations, abuse, normal wear and tear, lack of maintenance or
accidents. This warranty covers all material or production flaws
Batteries, chargers, defective parts subject to normal wear &
tear such as bearings, brushes, cables, and plugs, or accessories such
as drills, drill bits, saw blades, etc. ; damage or defects resulting
from maltreatment, accidents or alterations; nor the cost of transportation.
Damage and/or defects resulting from inappropriate use also do not fall under the warranty provisions.
We also disclaim all liability for any bodily injury resulting from inappropriate use of the tool.
No claim can be made on the warranty if the damage of the device is the result of negligent maintenance or overload.
The warranty will be void in case of damages resulting from fluid
permeation, excessive dust penetration, intentional damage (on purpose
or by gross carelessness), inappropriate usage (use for purposes for
which the device is not suitable), incompetent usage (e.g. not following
the instructions given in the manual), inexpert assembly, lightning
strike, and erroneous net voltage. This list is not exhaustive.
Acceptance of claims under warranty can never lead to the
prolongation of the warranty period or commencement of a new warranty
period in case of a device replacement.
In order to make a claim, within the period of the warranty, please
visit VTools service center or an appointed repair agent with a
proof of purchase along with your product. For more information please
call 800 VTOOLS (886657) within the U.A.E or +971 4 226 8227 from
outside the U.A.E.
VTools, reserves the right to reject a claim whenever the
purchase cannot be verified or when it is clear that the product has not
been properly maintained. (Clean ventilation slots, carbon brushes
serviced regularly, etc.).
Devices or parts, which are replaced under the warranty, therefore
remain the property of VTools, the official distributor of Ford
Tools and Power Equipment.
All chargeable tools must be charged at least 1x per month to ensure optimal operation.