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Warranty Information

Please register each purchased product within 4 weeks of purchase to validate your warranty.

Every Ford Tools and Power Equipment are warranted to the original purchaser only to be free from defects in material and workmanship. Subject to certain exceptions, VTools, the authorized distributor of Ford Tools and Power Equipment, will repair or replace any product, which, after examination, is determined to be defective in material or workmanship for the period of warranty validity after the date of purchase. Please refer to you warranty card for the warranty validity.

This warranty does not apply to damage to be from, misuse, alterations, abuse, normal wear and tear, lack of maintenance or accidents. This warranty covers all material or production flaws excluding :

  •  Batteries, chargers, defective parts subject to normal wear & tear such as bearings, brushes, cables, and plugs, or accessories such as drills, drill bits, saw blades, etc. ; damage or defects resulting from maltreatment, accidents or alterations; nor the cost of  transportation.

  •  Damage and/or defects resulting from inappropriate use also do not fall under the warranty provisions.

We also disclaim all liability for any bodily injury resulting from inappropriate use of the tool.

No claim can be made on the warranty if the damage of the device is the result of negligent maintenance or overload.

The warranty will be void in case of damages resulting from fluid permeation, excessive dust penetration, intentional damage (on purpose or by gross carelessness), inappropriate usage (use for purposes for which the device is not suitable), incompetent usage (e.g. not following the instructions given in the manual), inexpert assembly, lightning strike, and erroneous net voltage. This list is not exhaustive.

Acceptance of claims under warranty can never lead to the prolongation of the warranty period or commencement of a new warranty period in case of a device replacement.

In order to make a claim, within the period of the warranty, please visit VTools service center or an appointed repair agent with a proof of purchase along with your product. For more information please call  +971 4 226 8227.

VTools, reserves the right to reject a claim whenever the purchase cannot be verified or when it is clear that the product has not been properly maintained. (Clean ventilation slots, carbon brushes serviced regularly, etc.).

Devices or parts, which are replaced under the warranty, therefore remain the property of VTools, the official distributor of Ford Tools and Power Equipment.

All chargeable tools must be charged at least 1x per month to ensure optimal operation.

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