Delivery & Returns

DELIVERY OF ORDER:

The Typical dispatch time is 2-7 Working days within U.A.E. (We presently accept orders from U.A.E. Buyers only). A Delivery charge, if applicable, will be presented to you on the checkout page.

If we find the delivery time will take more than 7 working days, we will contact you with a new dispatch time. At that point, if the new delivery time is acceptable to you, we will process the order or you can choose to cancel the order and get your money refunded in the mode of payment it was received by us within 15 days from your request.

We are constantly working to reduce the delivery time with our vendors and will update this page as and when this happens. We will also update this on our social networking profiles so do subscribe to our channels.

RETURN POLICY:

Thank you for your purchase. We hope you are happy with your purchase. However, if your are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN POLICY

To return an item, please contact our below mentioned local distributor:

Vtools Equipment Trading LLC

Tel: +971 4 293 5444

Showroom#15, Ras Al Khor Complex, Dubai

P.O.Box 26066, Dubai – United Arab Emirates

REFUNDS

After receiving your return and inspecting the condition of your item, we will process or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the local distributor number to arrange a refund or exchange.

Please Note

The items must be in working condition

The item must be in original packaging

If the packaging or item is damage so return will not accept.

QUESTIONS

If you have any questions concerning our return policy, please mail us at: info@fordtools.ae